Privacy Policy

This policy explains how Culture & Nature Expeditions Tours & Travels Pvt. Ltd. (CNE) handles information provided through cnetours.com. This website is for enquiries. It does not accept bookings or process payments directly.

Information we collect

When you send a contact message, we collect your name, contact number, message and consent, together with an email address if you choose to provide one. When you submit a travel enquiry, we collect your name, email address, contact number, preferred destination and number of travellers, together with any country or city of residence, holiday preferences, expected travel date, date flexibility, trip duration, information about whether children are travelling and message you provide. Partner enquiry forms also collect your company and country. Please do not include payment card details, passport copies or sensitive personal information in the forms.

Our hosting and spam protection services may process technical information such as your IP address and browser information. The enquiry handler uses hashed IP addresses and timestamps to limit repeated submissions. The notification email also includes your IP address and submission time. The website does not save a separate copy of your enquiry.

How we use your information

We use your information to acknowledge receipt, respond to your enquiry, prepare a proposal and communicate about your requirements. We also use technical information to protect the website and prevent spam. Submitting an enquiry does not subscribe you to a marketing mailing list.

Service providers and sharing

Our hosting provider, Hostinger, supports website delivery. Our email service provider processes enquiry notification and acknowledgement emails sent using authenticated SMTP. Cloudflare Turnstile helps protect the form against automated abuse. These providers process information needed to deliver their services, which may involve processing outside India.

We share enquiry information with our team as needed to respond to you. We do not sell your personal information. We may disclose information where required by applicable law.

Storage and security

We keep enquiries in our email system. The website does not store enquiries in a database or a separate server backup. We use reasonable access controls and security measures to protect them. No online service can guarantee absolute security.

We retain enquiry information for as long as needed to respond, manage the resulting business relationship and meet applicable obligations. You may contact us to request correction or deletion; some records may need to be retained for legitimate business or legal reasons.

Cookies and external links

This version of the website does not use advertising trackers or Google Analytics. Turnstile is used for spam protection. Links to Google Maps, customer reviews, WhatsApp and social profiles open services with their own privacy policies. Review and social links do not load embedded third-party widgets on this website.

Your choices

You can contact us to ask about your enquiry information, request a correction or request deletion. If you prefer not to use the form, you can contact us by email or phone instead.

Contact us

Culture & Nature Expeditions Tours & Travels Pvt. Ltd. Level 1, Shah Tower, Masjid Square, Abi Guzar, Srinagar, Jammu and Kashmir – 190001 Email: info@cnetours.com Phone: +91 90550 00888

Updates

We may update this policy when our website or information handling changes. The revision date appears at the top of this page.